Reading & Interpreting
Laws. Akisha Townsend Eaton & Richard Angelo, Jr., Best Friends Animal Society
Laws were created to be subjective and open to interpretation, however most ACOs never receive training in how to look at the laws they enforce and fully understand how they can be utilized and enforced. This workshop teaches attendees how to drill down and fully understand local, state and federal laws and how to bring departments together in interpreting the laws in a consistent way.
Emotional Intelligence. John Thompson, National Animal Care and Control Association
Emotional intelligence (EI), or the ability to understand and control emotions, is a quality needed by all animal welfare and public service professionals. Study after study shows high EI has been positively correlated with job performance and satisfaction, stress management and social interaction. Many animal welfare professionals are extremely empathetic, experience a range of emotions from fear to anger, and are vulnerable to burnout. Finding ways to prevent absorbing the stressors of the public you serve is key to thriving in this profession. Learning how to harness your emotional intelligence will help you navigate high-stress situations and keep you safe. Attendees will take an EI Assessment.